Emergency Ride Home

If you are a registered TravelSmart participant and you need an emergency ride home, follow instructions below to recieve a ride. 

Purpose & Guidelines

UNMC and Nebraska Medicine have partnered with zTrip, to offer a free Emergency Ride Home (ERH) service to registered TravelSmart participants when unforeseen emergencies come up on the days they bike, carpool, take the bus, or walk to campus.

Please note the following key details of the ERH support program:

  • This 24-hour service can only be used to travel home or to a doctor’s office, hospital, or dependent’s school/daycare.
  • The ERH program can only be used for the following conditions:
    • Unexpected illness of a participant or carpool driver
    • Unexpected illness or accident of an immediate family member (child, partner/spouse, parent, or household dependent)
    • Unscheduled overtime or late meeting (i.e. no advance notice that the participant would have to work late)
    • Carpool driver had to leave work early for an emergency
    • Carpool vehicle or bicycle breakdown
  • TravelSmart participants should expect to be picked up within 5 to 10 minutes of requesting the ride. However, on rare occasions, it could take up to 15 – 20 minutes for a driver to arrive. A participant will be notified of the estimated wait time when they call.
  • All ERH rides must originate from either the 42nd & Dewey campus or East Campus Corporate Pavillion (ECCP).
  • Up to 2 stops are permitted per ERH trip (e.g., a child’s school and then home).
    • Please note, while all vehicles can transport children in carseats, zTrip will not provide a car seat for your use. 
  • The ERH program may be used for up to 5 rides per fiscal year (July 1 – June 30). The number of allowable rides will be prorated based on the date a participant initially registers for the TravelSmart program. There is no carry-over from one fiscal year to the next. Rides taken in excess of the 5-ride annual limit are the responsibility of the participant.

How to Request an Emergency Ride Home 

Phone Request

  1. Find the address or number with the location at which you would like to be picked up. Use the resources below to find the address or number:
    1. ECCP colleagues: use the address 3333 Farnam Street, zip 68131; then skip to 5th bullet “Call zTrip”
    2. 42nd and Dewey campus colleagues: Click here to view the map of pick-up locations.
    3. Please note, these locations have been selected because they are in an area where a car can safely park to pick you up. In most cases, the address provided is not the building address, but it will work in map apps to get the driver to you. Please use the addresses provided for the safety of you and your driver. 
  2. Call zTrip at 402-292-2222. Be prepared to provide:
    1. Your name
    2. Date and time of pick-up
    3. Pick-up address (see step 2 above)
    4. Drop-off address (where you need to go)
    5. Account number: 09044*
      1. The * in the account number is the first initial of your last name. e.g. Jane Doe would provide account number 09044D.
      2. Your last name is how you were registered in the system. If your last name has changed, please email TravelSmart@unmc.edu so your file can be updated.
  3. Confirm your name; you must be on the authorized list zTrip has in order to receive a free ride home. Only registered TravelSmart participants are on that list.  Non-registered individuals will not receive a ride.
  4. Wait at the location you provided for pick-up.
  5. Be prepared to show your campus I.D. when entering the zTrip vehicle.

Online Request

  1. Request an ERH online by visiting zTrip’s online web booker or free smartphone app. Both options allow you to track the progress of your cab in real time. 
  2. All requirements and instructions are the same as those provided in the Phone Request section above.
  3. Please review the Phone Request steps above to request an ERH online and to find your account number.
  4. After you enter the account number, you will be asked to provide an order number.  The order number is your first and last name. 
  5. The system will verify that you are on the approved list from this field.  The app allows you to track the progress of your cab in real time. Only registered TravelSmart participants are on the approved list. Non-registered individuals will not receive a ride. 
  6. When TravelSmart participants are picked up, they will be asked to provide their name, reason for the trip, and show their Med Center issued photo ID badge.

Additional Information 

  • zTrip oversees a fleet of different vehicles. ERH vehicles should be marked with zTrip logos, but may be marked with logos from Happy Cab, Cornhusker Cab, Yellow Cab, Checker Cab, or Safeway Cab as they update their fleet.
  • As part of the registration process, all TravelSmart participants are asked to confirm that they understand and agree to the ERH Purpose & Guidelines.


Frequently Asked Questions about Emergency Ride Home and other TravelSmart details.

Return to the TravelSmart Homepage.