Emergency Ride Home

If you are a registered TravelSmart participant and you need an emergency ride home, follow the instructions below to receive a ride. 

Purpose & Guidelines

UNMC and Nebraska Medicine have partnered with zTrip, to offer a free Emergency Ride Home (ERH) service to registered TravelSmart participants when unforeseen emergencies come up on the days they bike, carpool, take the bus, or walk to campus.

Please note the following key details of the ERH support program:

  • This 24-hour service can only be used to travel home or to a doctor’s office, hospital, or dependent’s school/daycare.
  • The ERH program can only be used for the following conditions:
    • Unexpected illness of a participant or carpool driver
    • Unexpected illness or accident of an immediate family member (child, partner/spouse, parent, or household dependent)
    • Unscheduled overtime or late meeting (i.e. no advance notice that the participant would have to work late)
    • Carpool driver had to leave work early for an emergency
    • Carpool vehicle or bicycle breakdown
  • TravelSmart participants should expect to be picked up within 5 to 10 minutes of requesting the ride. However, on rare occasions, it could take up to 15 – 20 minutes for a driver to arrive. A participant will be notified of the estimated wait time when they call.
  • All ERH rides must originate from either the 42nd & Dewey campus or Munroe-Meyer Institute (MMI).
  • Up to 2 stops are permitted per ERH trip (e.g., a child’s school and then home).
    • Please note, while all vehicles can transport children in carseats, zTrip will not provide a car seat for your use. 
  • The ERH program may be used for up to 5 rides per fiscal year (July 1 – June 30). The number of allowable rides will be prorated based on the date a participant initially registers for the TravelSmart program. There is no carry-over from one fiscal year to the next. Rides taken in excess of the 5-ride annual limit are the responsibility of the participant.

How to Request an Emergency Ride Home 

Phone Request

  1. Find the address or number with the location at which you would like to be picked up. Use the resources below to find the address or number:
    1. MMI colleagues: use address 6902 Pine Street, 68106
    2. 42nd and Dewey campus colleagues: Click here to view the map of pick-up locations.
    3. Please note, that these locations have been selected because they are in an area where a car can safely park to pick you up. In most cases, the address provided is not the building address, but it will work in map apps to get the driver to you. Please use the addresses provided for the safety of you and your driver. 
  2. Call zTrip at 402-292-2222. Be prepared to provide:
    1. Your name
    2. Date and time of pick-up
    3. Pick-up address 
    4. Drop-off address 
    5. Account number: 09044
  3. Wait at the location you provided for pick-up.
  4. Be prepared to show your campus I.D. when entering the zTrip vehicle.

Additional Information 

  • All zTrip vehicles have the zTrip logo on them.
  • As part of the registration process, all TravelSmart participants are asked to confirm that they understand and agree to the ERH Purpose & Guidelines.


Frequently Asked Questions about Emergency Ride Home and other TravelSmart details.

Return to the TravelSmart Homepage.